Shipping Policy

⭐ Shipping Policy – MoesHouse India

We aim to provide fast, reliable, and transparent delivery for all orders placed on moeshouse.in.
Please read our shipping policy to understand how your order will be processed, shipped, and delivered.

🟦 1. Order Processing Time

  • All orders are processed within 1–2 business days.

  • Orders placed after 5 PM will be processed the next business day.

  • Orders are not processed on Sundays or national holidays.

If there is any delay, our support team will update you.

🟦 2. Delivery Time

We deliver across India.
Estimated delivery time after dispatch:

  • Metro Cities: 3–5 business days

  • Other Cities & Towns: 4–7 business days

  • Remote or Rural Areas: 5–10 business days

Delivery time may vary based on location, courier delays, or unforeseen factors.

🟦 3. Courier Partners

We work with trusted and reliable delivery partners to ensure safe delivery, including:

  • Delhivery

  • Blue Dart

  • DTDC

  • India Post Speed Post

The courier partner is selected based on your delivery pincode and service availability.

🟦 4. Shipping Charges

  • Free Delivery on all products.

  • No minimum order value required.

  • Any additional logistics charges (if applicable) will be clearly shown during checkout.

We believe in full transparency — no hidden fees.

🟦 5. Cash on Delivery (COD)

  • COD is available for most pincodes in India.

  • COD charges vary based on order weight and location.

  • COD fee will be displayed clearly at checkout before payment.

  • High-value orders may require partial prepayment for verification.

🟦 6. Order Tracking

After your order is shipped, you will receive:

  • Tracking ID

  • Tracking link

  • Courier partner details

You can track your shipment directly on the courier’s website.

🟦 7. Incorrect Address / Failed Delivery

Please provide accurate address and contact details.

If delivery fails due to:

  • Wrong address

  • Incorrect phone number

  • Customer not reachable

  • Customer refusal

— reshipping charges may apply.

🟦 8. Damaged or Missing Items

If your package arrives damaged or items are missing:

  1. Take photos/videos immediately

  2. Contact us within 48 hours of delivery

  3. We will arrange a replacement or refund as per our refund policy

🟦 9. Delivery Restrictions

We currently ship within India only.

Some remote locations may have limited COD availability or longer delivery times, depending on courier serviceability.

🟦 10. Contact Us

For shipping-related questions, reach us anytime:

MoesHouse India
Ground Floor, No 61, Rajan Complex
Alagar Kovil Main Rd, near SBI, Mellur, Tallakulam
Madurai, Tamil Nadu – 625002

Email: support@moeshouse.in
Phone/WhatsApp: +91 9487007988