Terms & Conditions

⭐ Terms & Conditions – MoesHouse India

Welcome to moeshouse.in.
By accessing, browsing, or purchasing from our website, you agree to follow the Terms & Conditions listed below.
Please read this page carefully before using our services.

🟦 1. General Information

This website is owned and operated by MoesHouse India, located at:

Ground Floor, No 61, Rajan Complex
Alagar Kovil Main Rd, near SBI, Mellur, Tallakulam
Madurai, Tamil Nadu – 625002

By using our website, you agree that you are at least 18 years old or using the website under parental guidance.

🟦 2. Use of Website

You agree not to:

  • Misuse the website

  • Copy or redistribute content without permission

  • Use the site for illegal or fraudulent activities

  • Upload harmful or misleading information

We may update website content, prices, or policies at any time.

🟦 3. Product Information

We try our best to provide accurate product descriptions, images, and details.
However:

  • Actual product colors may vary due to lighting or screen differences

  • Specifications may change based on product updates

  • Some products may require technical installation

If anything is unclear, please contact our support team before buying.

🟦 4. Pricing & Payments

  • All prices are shown in INR (₹)

  • Prices may be updated without notice

  • We accept UPI, Debit/Credit Cards, Net Banking, and COD

  • COD charges may apply based on weight and location

  • All payments are processed securely through trusted gateways

🟦 5. Order Confirmation & Cancellation

You will receive confirmation via email/WhatsApp after placing your order.

Cancellations:

  • You can cancel an order before it is shipped

  • Once shipped, cancellation is not possible

  • Prepaid order refunds (after cancellation) are processed within 3–5 business days

We may cancel an order due to:

  • Stock unavailability

  • Incorrect pricing

  • Unable to verify customer details

A full refund will be issued in such cases.

🟦 6. Shipping & Delivery

Our shipping policy covers delivery times, process, fees, COD availability, and tracking.

Key points:

  • Processing time: 1–2 business days

  • Delivery time: 3–7 business days

  • Free delivery on all products

  • COD fee shown at checkout

  • Tracking link provided after dispatch

Please review our full Shipping Policy for more details.

🟦 7. Returns & Refunds

Returns are accepted within 7 days of delivery, subject to conditions mentioned in our Refund & Return Policy.

Key rules:

  • Item must be unused and in original condition

  • Customer pays return shipping for non-defective items

  • Defective/damaged items receive free replacement or refund

  • Refunds take 5–7 business days after approval

🟦 8. Warranty

Most products come with a 6-month warranty against manufacturing defects.
Warranty does not cover physical damage, water damage, misuse, or improper installation.

Details can be found in our Warranty Policy.

🟦 9. Intellectual Property Rights

All content on moeshouse.in including:

  • Text

  • Images

  • Graphics

  • Logos

  • Product descriptions

is the property of MoesHouse India and is protected by copyright laws.
Reproduction without permission is prohibited.

🟦 10. Third-Party Brands & Disclaimer

We sell smart home products compatible with popular brands like Tuya, Sonoff, etc.
We are an independent reseller.

Disclaimer:
“MoesHouse India is not the official MoesHouse Global brand and has no direct affiliation with them. All brand names belong to their respective owners.”

This ensures no false affiliation.

🟦 11. Limitation of Liability

MoesHouse India is not responsible for:

  • Damages caused by improper installation

  • Loss due to customer misuse

  • Service delays due to courier issues

  • Product incompatibility if customer does not check specifications

Always confirm product requirements before purchase.

🟦 12. Privacy & Security

Your personal data is protected under our Privacy Policy.
We use secure, encrypted payment systems and do not share your information with unauthorized parties.

🟦 13. Changes to Terms

We may update these Terms & Conditions at any time.
Continued use of the website means you accept the updated terms.

🟦 14. Contact Us

For any questions regarding these Terms, you can reach us at:

MoesHouse India
Ground Floor, No 61, Rajan Complex
Alagar Kovil Main Rd, near SBI, Mellur, Tallakulam
Madurai, Tamil Nadu – 625002
Email: support@moeshouse.in
Phone/WhatsApp: +91 9487007988